Welcome to the Laughing Grizzly Fly Shop Online Store.

Privacy Policy
We have taken precautions to guard your security while making purchases online. Our privacy/security policy covers:

• What personally identifiable information is being collected?
• How is the information being used?
• With whom do we share your information?
• How do I access, update, or delete my personally identifiable information?
• What information will be disclosed if required by law?
• What are cookies and how do we use them?
• What choices are available to you regarding the collection, use and distribution of the information and how you can correct any inaccuracies in information?
• What kind of security procedures are in place to protect the loss, misuse or alteration of information under our control?

Privacy
What personally identifiable information is being collected?
When you visit the Laughing Grizzly Web site, in order for us to provide you with the products or services that you have requested, you may be asked to provide us with personally identifiable information. For example, when you order a product, we may ask you to become a registered user of our site, during which you will be asked for your name, shipping and billing addresses, your e-mail address, and your credit card number or other payment-related information. If you request one of our newsletters or send an inquiry to one of our customer service representatives, we will also store a record of your request along with your e-mail address. In addition, our Web servers may track various technical details about your visit, such as you computer's IP address and which pages you visited; however, that information does not typically contain any personally identifiable information about you.

We post customer testimonials on our web site which may contain personally identifiable information such as the customer's name. We do obtain the customer's consent prior to posting the testimonial to post their name along with their testimonial.

When you order a gift certificate you are given the opportunity to include the name and a message for the party receiving the gift certificate. This information is only captured as part of this specific order process and is not stored.

How is the information being used?
The information we collect is used to provide the products and services that you have requested or that we think you might have an interest in. It is also used to improve the content of our Web site, to notify you of problems with your requests, or to update you about changes to our Web site.

With whom do we share your information?
In order to operate this Web site and in order to provide you with the products and services you have requested, we occasionally need to share information with third parties. We may transmit your personal information to service providers who assist us in processing orders, shipping products to you, processing your payment information, and helping us decide whether to extend credit to you. We have agreements with these service providers that they will protect your privacy in accordance with our standard Privacy Statement. Some of those organizations may have their own Privacy Statements which may give you additional protections, so you are encouraged to read those statements when presented to you.

How do I access, update, or delete my personally identifiable information?
If you are a registered user of the Web site, you can manage many aspects of your registration information. For security reasons, however, some parts of your personal information may not be changed online and may require you to call or write to us in order to verify your identity before such changes can be made. The online registration area will also permit you to exercise control over the use of your e-mail address, allowing you to opt-out of future e-mail messages from this Web site. Unfortunately, due to various legal and recordkeeping requirements, we may be required to maintain records about your purchases or other activities on this website. However, you will always be permitted to opt-out of any marketing uses of information stored about you. If you prefer to manage your personal information via other means, you may contact us by postal mail at:

Laughinging Grizzly Fly Shop
10675 Ute Highway
Longmont, CO 80504

OR

by e-mailing us at laughinggrizzlyflyshop@comcast.net.

What information will be disclosed if required by law?

If required by law, we may provide any and all information we have about you to law enforcement or other government agencies, pursuant to a subpoena, warrant, or other order by a court of competent jurisdiction. In all cases, we will require written documentation of the request, proof of the identity of the law enforcement official making the request, and we will take steps to authenticate the validity of the request. Any law enforcement or government agency request submitted with less than a court-issued order will be evaluated on a case-by-case basis according to the need and urgency, as well as the particular law enforcement agency making the request.

What are cookies and how do we use them?
Cookies are small pieces of text placed on the hard drive of a computer accessing an internet site. The Laughing Grizzly does not use cookies at this time.

What choices are available to you regarding the collection, use and distribution of the information and how you can correct any inaccuracies in information?
If you do not want to receive e-mail from us in the future, please let us know by calling, sending an e-mail, or by writing to us at the above postal address and telling us that you do not want to receive e-mail from our company. We do not sell or rent phone numbers or any other customer information such as email addresses or postal addresses.

Security

What kind of security procedures are in place to protect the loss, misuse or alteration of information under our control?
The Laughing Grizzly values your business and is committed to doing everything possible to make our online ordering process secure. Any credit card information you enter on our site is strongly encrypted by industry-standard protocol, SSL (Secure Sockets Layer). The Laughing Grizzly Web site uses SSL to communicate with secure browsers like Netscape and Internet Explorer. These browsers encrypt your credit card and personal information in a way that makes it extremely difficult for anyone to intercept and misuse while being transmitted between your computer and our server. Don't worry if your browser is secure or not - if it is insecure, you will not be able to purchase on our online store.

Once you have completed your order online, our security procedures do not end. We take appropriate precautions to protect the security and privacy of the information stored on our computer networks. Many of the systems which store your personal information are not connected to the Internet, reducing the likelihood of security breaches. Our systems are also housed in secure facilities, and access to your data by our employees is limited to a "need to know" basis, controlled by password protected systems, and monitored for abuse.

If you are still unsure of giving your credit card over the Internet, please feel free to phone, fax, or mail your order to us. For telephone ordering or assistance, please call 1-800-237-4444. Our fax number for orders is 1-800-496-6329 (for US/Canada 1-308-254-2200). Or, send your order to:
Laughing Grizzly Fly Shop
Attn: Online Orders
10675 Ute Highway
Longmont, CO 80504

If you have any further question regarding your online security, please contact us at 1-303-772-9110 or e-mail us at laughinggrizzlyflyshop@comcast.net

Children
In accordance with federal law, we do not knowingly collect personally identifiable information from children under age 13 without the verifiable permission of a parent or guardian. If you are under age 13, you are welcome to browse our Web site. However you are not permitted to use any of the features of our site that require the collection of any personally identifiable information. If we determine that we have erroneously collected a child's information, we will immediately undertake to delete that data from our records.

Changes in this Privacy Statement
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

If you have questions or concerns regarding this statement, you should first contact us via e-mail or by calling 1-303-772-9110. If you prefer to write us our postal address above.

Returns
It is very important to us that you are satisfied with the merchandise you have ordered from us. If you are not completely satisfied with your order when it arrives, we'll refund your money or exchange it for up to one year. If a product fails during use, see the information below under Defective or Damaged Merchandise.

If you need to return or exchange merchandise, please contact us:
Write us at:
Laughing Grizzly Fly Shop
10675 Ute Highway
Longmont, CO 80504

OR

Call us at:
1-303-772-9110

OR

Email us at:
laughinggrizzlyflyshop@comcast.net

We will provide instructions about how to complete the return or exchange.

If your shipment was damaged in shipment, is a perishable item, or was drop shipped directly from the manufacturer, please contact us as above. At times, manufacturer warranties will override our own. In any case, unless otherwise specified, the item must be returned for our inspection.

If we made a mistake on your order, your return surface shipping cost will be reimbursed. Otherwise, you are respoonsible for the cost of the return shipping.

We request that you allow 2-3 weeks turn around time for the issuance of credit or for the shipping of an exchange.

If you need to return a gift, or have misplaced your packing list and would like a return form, please contact us at the phone number, postal address or email address above.

Defective or Damaged Merchandise
Some products we sell are covered by a manufacturer's warranty that requires items to be sent directly to the manufacturer for replacement or repair. We will advise you whether to return a defective item to us or to the manufacturer when you contact us. If an item purchased from us fails during use, and it is not covered by a manufacturer's warranty, we will do our best to make it right. We may, at our discretion, replace the defecive item (or a defective part) at no cost, offer a repair or replacement at a reasonable cost, or if, in our judgment, the failure was caused by inappropriate use or a use for which the product was not designed, do nothing. You must contact us in advance by one of the methods above.